This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make an enquiry through this website.

PERSONAL INFORMATION WE COLLECT

When you visit the website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. As you browse the website, we may collect information about the individual pages you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the website and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the website.

Additionally, when you submit an enquiry, request a quote, book an inspection, or contact us through the website, we may collect certain information from you, including your name, email address, phone number, property address, inspection details, and any other information you choose to provide. We refer to this information as “Enquiry Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Enquiry Information that we collect to respond to your enquiry, provide inspection-related services, arrange bookings, prepare quotes, communicate with you, and provide information relating to our services.

Additionally, we may use this information to:

Communicate with you;
Respond to inspection requests and service enquiries;
Provide quotes, booking details, and service information;
Maintain internal records; and
Improve our customer service and website experience.

We use the Device Information that we collect to help screen for potential risk and fraud, and more generally to improve and optimise our website. This may include generating analytics about how visitors browse and interact with the website and assessing the success of marketing and advertising activity.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third parties to help us use your Personal Information as described above. For example, we may use website hosting, analytics, email, enquiry management, or marketing tools to operate the website and respond to enquiries.

We may use Google Analytics to help us understand how visitors use the website. You can read more about how Google uses Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

When you submit an enquiry, request a quote, book an inspection, or contact us through the website, we may maintain your Enquiry Information for our records unless and until you ask us to delete this information, subject to any legal, operational, or record-keeping requirements.

CHANGES

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@sksbc.com.au.